Overview
Our refund and returns policy lasts 14 days. If 14 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned.
Non-returnable items include:
- Gift cards
- Earrings
- Some health and personal care items
Please do not send your purchase back until you have contacted us for a return number and address.
There are certain situations where only partial refunds are granted:
- Any item not in its original condition, damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 14 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
Please note that for unwanted items returned to us a re-stock fee of 10% applies – this will be deducted from any refund due.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at office@cmcsupplies.com.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at office@cmcsupplies.com and we can send you a returns number.
Shipping returns
To return your product, you should contact us for a returns number – parcels simply returned to a large warehouse without a return number are likley to encounter delays.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at office@cmcsupplies.com for questions related to refunds and returns.
Registered Address (not for returns): CMC Supplies, Tynron View, Thornhill, 10 DG3 4DA, UK
Tel (office) 07517 235 229
29 April 2023